CRM software
Every lead followed up. Every sale tracked.
A CRM that collects enquiries from your website, ads and WhatsApp, sends your team follow-up reminders on WhatsApp, and shows you where every deal stands. Start with our ready CRM, or have one built around your process.
Trusted with their sales by growing businesses
Logistics & customs clearance
HVAC consultancy & projects
Premium saffron brand- + many moreacross manufacturing, education, retail and services
Ready or custom
Two ways to get your CRM. We’ll tell you which one fits.
The right choice depends on how standard your sales process is and what the CRM needs to connect to.
Before and after
From spreadsheets and missed calls to one clear pipeline.
Most sales teams we meet run on Excel, WhatsApp chats and memory. This is what changes once they move to a CRM.
- Leads scattered everywhere
- Follow-ups depend on memory
- No one knows where a deal stands
- Quotations made by hand
- Customers leave with the salesperson
- Reports take days
- Every enquiry in one list
- Reminders for every follow-up
- Every deal at a clear stage
- Quotations in a few clicks
- History stays with the company
- Live dashboards
Built around WhatsApp
Reminders your team actually sees. On WhatsApp.
Your team already lives on WhatsApp, so the CRM sends follow-up reminders, new lead alerts and customer updates there. Every message is saved to the customer record.
- Morning follow-up listEach salesperson gets the day’s follow-ups on WhatsApp at 9 AM, with one tap to open the lead.
- New lead alertsWhen a lead is assigned, the salesperson is told on WhatsApp within seconds, with a tap-to-call link.
- Overdue alerts to managersMissed follow-ups are flagged to the team lead, so no lead goes quiet.
- Reminders to your customersInstant replies to enquiries, quotations, site visit and payment reminders, sent from approved templates.
Today’s follow-ups · 6
10:30Mehta Traders · call back on quote
12:00Anita Rao · send brochure
4:00Patel Exports · product demo
+ 3 more
9:00 AM
New lead assigned
Sunrise Foods, Pune
Source: Meta Ads
Please call within 15 minutes.
11:12 AM
Overdue follow-ups
2 follow-ups from yesterday are still pending. Neha has been notified.
2:05 PM
What’s inside
Everything your sales team needs, in one place.
From the first enquiry to the final invoice. Pick a module to see how it works.
Set up for your industry
Your stages, your fields, your industry’s language.
We set the CRM up around how a deal moves in your business. Here’s how the pipeline looks in a few of the industries we work with.
Logistics & freight
Track every enquiry from rate request to delivery. Quotes carry the route, container type and validity, and the team sees which shipments are ready to book.
How a deal moves
- 01Enquiry42
- 02Rate quoted28
- 03Booked16
- 04In transit11
- 05Delivered9
- Open enquiries
- 86
- Quotes this week
- 41
- Booking rate
- 34%
| Client | Route | Load | Stage |
|---|---|---|---|
| Sunrise Foods | Nhava Sheva → Jebel Ali | FCL 40′ | Booked |
| Global Agro | Mundra → Rotterdam | FCL 20′ × 3 | Rate quoted |
| Nova Retail | Chennai → Singapore | LCL 6 CBM | In transit |
| Patel Exports | Nhava Sheva → Hamburg | FCL 40′ HC | Enquiry |
Sample data
Common questions
Before you choose a CRM.
Should we use your ready CRM or get a custom one?
Most businesses start with Faxtor CRM, set up with their own stages, fields and templates. If your process has approvals, data or integrations a standard CRM can’t handle, we build a custom one. We recommend one after the first call.
How long does it take to get started?
Faxtor CRM is usually live in one to three weeks, including data import and training. A custom CRM takes six to twelve weeks depending on the modules and integrations. You get a clear plan before we start.
Can you move our data from Excel or another CRM?
Yes. We clean up your existing leads, customers and deal history and import them, so your team starts with everything in one place.
Does it work with WhatsApp?
Yes. Through the WhatsApp Business API, your team can send templates, quotes and reminders from the CRM, and new enquiries can get an instant reply. Every message is saved to the customer record.
Can our sales team use it on their phones?
Yes. The CRM works on phones and tablets, so field staff can update leads, log calls and check follow-ups on the move.
Can it connect to our website, ads and ERP?
Yes. Website forms, Google and Meta lead ads and WhatsApp feed leads in automatically. We also connect the CRM to your ERP or accounting software, including the ERP we build for you.
Who owns the data?
You do. You can export your customer data at any time, and on a custom CRM we can host it on your own server.
Do you provide training and support?
Yes. We train your team when you go live and stay on for support, changes and new features as your sales process grows.
Explore our other solutions
A CRM works best when it’s connected. Here’s what else we build.
- ERP SoftwareOperations, inventory, purchases and reporting in one system.
- CRM SoftwareYou’re hereLeads, follow-ups, sales and customer relationships.
- Website DevelopmentStatic and dynamic websites that bring in enquiries.
- Mobile App DevelopmentAndroid and iOS apps from one codebase.
- Custom Web ApplicationsSoftware built around your exact workflow.
- Business AutomationTake repetitive manual work off your team.
- WhatsApp AutomationUpdates, reminders and alerts on WhatsApp.
- SaaS DevelopmentTurn your idea into a subscription product.
Let’s Get Started
Have a business challenge in mind?
Tell us what you want to improve, simplify or build. Let’s explore the right solution for your business.
- Talk to usdiscovery call
- Understandyour business
- Explorethe right solution
Telecom & Field Services
Garment Manufacturing
Rental Studios
Jewellery Manufacturing
Construction & Project Management
Real Estate & Property
Financial Services & Lending
Education & Training
Social Media
Manufacturing
