Refund & Cancellation Policy

At Faxtor, we value the trust you place in our services and strive to ensure your complete satisfaction. Please read our Refunds and Cancellation Policy carefully to understand how we handle such request

Cancellation Policy

For Subscriptions:

• Subscriptions can be canceled anytime before the next billing cycle. No refunds will be issued for the current billing period.
• To cancel your subscription, please visit your account settings or contact our support team

For One-Time Purchases:

Cancellation requests for one-time services must be made within 24 hours of purchase, provided the service has not been initiated.

Refund Policy

Eligibility for Refunds:

• Refunds are applicable only for technical issues or errors directly caused by Faxtor's system.
• Requests must be made within 7 days of the service date.

Non-Refundable Services:

• Custom IT services once initiated.
• Subscription fees for completed months.

Refund Process:

• Approved refunds will be processed within 7-10 business days to the original payment method.
• A confirmation email will be sent once the refund has been processed.

How to Request a Refund or Cancellation

Email us at support@faxtor.in with the following details:

• Your name
• Order ID
• Reason for the refund or cancellation

Our team will review your request and respond within 3 business days.

Important Notes

• Faxtor reserves the right to deny refund or cancellation requests if they do not comply with the policy.
• For any queries, feel free to contact our support team at support@faxtor.in

Thank you for choosing Faxtor! Your satisfaction is our priority.